At bnn5, your personal data is handled with the same care we apply to every aspect of the platform. This Privacy Policy explains precisely what we collect, why we collect it, and how it is kept safe.
These six principles summarise bnn5's approach to data privacy. They are not a substitute for the full policy below — please read the complete document before using the platform.
bnn5 collects only the personal data that is strictly necessary for account management, KYC compliance, AML obligations, and the delivery of our services. We do not collect data speculatively or for purposes beyond those stated in this policy.
All data transmitted between your device and bnn5.bet is protected using TLS 1.3 encryption. Sensitive personal data stored on our servers — including CNIC details, payment method information, and account credentials — is encrypted at rest using AES-256 encryption.
bnn5 does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing companies. Your information is shared only with entities directly involved in delivering bnn5's services, and strictly under data processing agreements.
bnn5 sends promotional communications only to users who have opted in to receive them. You may withdraw your marketing consent at any time by updating your account notification preferences or contacting our support team. Withdrawal of consent does not affect service-related communications.
Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by our international gaming license and applicable AML regulations. Detailed retention periods for each data category are set out in Section 9 of this policy.
As a bnn5 user, you have the right to access, correct, and in certain circumstances delete the personal data bnn5 holds about you. You may also object to specific processing activities. Your data rights are detailed in Section 10 of this policy and can be exercised by contacting our support team.
This Privacy Policy ("Policy") describes how bnn5 ("bnn5", "we", "us", "our") collects, uses, stores, and shares personal data when you access or use the bnn5 online casino and sports betting platform at bnn5.bet (the "Platform"), including any related mobile applications, services, and features.
bnn5 is operated under an international gaming license and is committed to maintaining the highest standards of data protection. This Policy is drafted in alignment with internationally recognised data protection principles, including those reflected in the General Data Protection Regulation (GDPR), and applies to all users of the bnn5 Platform regardless of their location.
By creating a bnn5 account or using the Platform in any capacity, you acknowledge that you have read, understood, and agree to the collection and use of your personal data as described in this Policy. If you do not agree with this Policy, you should not use the bnn5 Platform.
This Policy should be read alongside the bnn5 Terms & Conditions, which form the overarching agreement governing your use of the Platform.
bnn5 is an internationally licensed online gambling platform serving players across Pakistan and other permitted jurisdictions. The Platform provides online casino games, sports betting (including cricket and PSL markets), live dealer games, and slot titles, with transactions conducted in Pakistani Rupees (PKR).
For the purposes of data protection, bnn5 acts as the data controller in respect of personal data collected directly from users of the Platform. Where bnn5 engages third-party service providers to process personal data on its behalf — for example, KYC verification providers or payment processors — those providers act as data processors under binding data processing agreements with bnn5.
All enquiries relating to this Privacy Policy or the exercise of your data rights should be directed to the bnn5 support team using the contact details provided in Section 15 of this Policy.
bnn5 collects personal data in the following categories. We collect only what is necessary for the purposes described in this Policy.
| Category | Examples | Why Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, CNIC copy/scan | Account registration, KYC verification, age verification (21+), AML compliance |
| Contact Data | Email address, mobile phone number, city/province of residence | Account communication, OTP delivery, customer support, marketing (if opted in) |
| Financial Data | JazzCash/EasyPaisa account number, HBL/UBL/Meezan Bank account name and number, deposit and withdrawal history | Payment processing, AML monitoring, fraud prevention, withdrawal verification |
| Transaction Data | Bet history, game session records, bonus usage, win/loss records, account balance history | Service delivery, dispute resolution, responsible gaming monitoring, regulatory reporting |
| Technical Data | IP address, device type and OS, browser type, session timestamps, login history | Platform security, fraud detection, geolocation verification, account integrity |
| Usage Data | Pages visited, features used, game preferences, time on platform, click patterns | Platform improvement, personalisation, responsible gaming pattern detection |
| Communications Data | Live chat transcripts, support email content, feedback submissions | Customer support delivery, quality assurance, dispute evidence |
| Marketing Preferences | Communication opt-in/opt-out status, preferred language, notification settings | Consent management, targeted promotions (only where consent given) |
bnn5 collects personal data through the following channels:
bnn5 processes personal data only where it has a lawful basis to do so. The legal bases we rely upon are as follows:
bnn5 uses personal data for the following specific purposes:
bnn5 does not sell your personal data. We share personal data only in the following circumstances and only to the extent necessary:
bnn5 uses cookies and similar tracking technologies on the Platform. A cookie is a small text file placed on your device by a website to store information about your session and preferences. bnn5 uses the following categories of cookies:
You may manage your cookie preferences through your browser settings at any time. Note that disabling strictly necessary cookies will impair Platform functionality. For a full list of cookies used by bnn5 and their retention periods, please contact our support team.
bnn5 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by our legal and regulatory obligations. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity (KYC) Data | 5 years from account closure | AML regulatory requirement under international gaming license |
| Financial Transaction Records | 5 years from transaction date | AML and gaming license regulatory obligation |
| Betting & Game History | 3 years from account closure | Dispute resolution, regulatory reporting, responsible gaming |
| Customer Support Records | 3 years from last interaction | Dispute evidence, quality assurance, regulatory audit |
| Technical & Security Logs | 12 months | Fraud detection and platform security monitoring |
| Marketing Consent Records | Duration of consent + 2 years | Consent management and regulatory compliance |
| Self-Exclusion Records | Duration of exclusion + 5 years | Responsible gaming regulatory obligation |
| Analytics Data (anonymised) | 24 months from collection | Platform improvement (anonymised — no individual identifiable) |
Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data is anonymised rather than deleted, the resulting anonymised dataset no longer constitutes personal data and is not subject to this Policy.
As a bnn5 user, you have the following rights in relation to the personal data bnn5 holds about you. These rights may be subject to limitations where bnn5 has an overriding legal obligation to retain or process the data in question.
You have the right to request a copy of the personal data bnn5 holds about you, along with information about how it is being used. Requests are fulfilled within 30 days.
If the personal data bnn5 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Contact support or update your account profile directly.
In certain circumstances you may request deletion of your personal data. This right does not apply where bnn5 is required to retain data by law — for example, AML transaction records.
You may request that bnn5 restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being verified.
Where processing is based on your consent or on contract, and is carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
You may object at any time to processing based on legitimate interests or for direct marketing purposes. Marketing objections are actioned immediately upon receipt.
To exercise any of the above rights, please contact the bnn5 support team via live chat or email at [email protected]. bnn5 will respond to all data rights requests within 30 calendar days. Where a request is complex or numerous, this period may be extended by a further 60 days, with prior notification to you.
11.1 Technical Measures. bnn5 implements industry-standard technical security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include TLS 1.3 encryption for all data in transit, AES-256 encryption for sensitive data at rest, firewalls, intrusion detection systems, and regular penetration testing by independent security auditors.
11.2 Access Controls. Access to personal data within bnn5's systems is restricted on a strict need-to-know basis. All employees with access to personal data are subject to confidentiality obligations and receive regular data protection training. Privileged access to production databases and KYC data is further restricted to a minimal set of authorised personnel and is logged for audit purposes.
11.3 Data Breach Response. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, bnn5 will notify affected users promptly — and no later than 72 hours after becoming aware of the breach — by email to their registered address. The notification will describe the nature of the breach, the data categories affected, and the steps bnn5 is taking to address it.
11.4 Your Responsibilities. The security of your bnn5 account also depends on the steps you take to protect your login credentials. bnn5 strongly recommends enabling OTP-based two-factor authentication on your account, using a unique and complex password that you do not reuse elsewhere, and logging out of your account when using a shared or public device. bnn5 is not liable for breaches resulting from your failure to maintain adequate credential security on your own devices.
The bnn5 Platform is strictly for adults. You must be 21 years of age or older to register and use bnn5. bnn5 does not knowingly collect personal data from any person under the age of 21.
CNIC-based identity verification is used to enforce this age restriction at the account registration and KYC stages. Any account found to belong to a person under the age of 21 will be immediately suspended, all associated data will be quarantined, and the matter will be dealt with in accordance with our gaming license obligations.
If you believe that a person under the age of 21 has registered a bnn5 account, please contact our support team immediately at [email protected]. bnn5 takes underage gambling extremely seriously and will act swiftly on any such report.
As an internationally licensed platform, bnn5 may transfer personal data to countries outside Pakistan in connection with its service delivery, KYC processing, and cloud infrastructure operations. Where such transfers occur, bnn5 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy.
Safeguards used for international transfers include binding contractual clauses in data processing agreements with all third-party processors, selection of processors operating in jurisdictions with recognised data protection frameworks, and technical measures ensuring encrypted transmission at all times.
bnn5 does not transfer your CNIC data or financial account details outside of the jurisdictions where KYC and payment processing services are operated under applicable regulatory oversight.
bnn5 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. Where a change is material — meaning it significantly affects the way we process your personal data or your rights — bnn5 will notify you by email to your registered address and by a prominent notice on the Platform at least 14 days before the change takes effect.
Non-material changes — such as formatting corrections, clarifications, or the addition of new data categories that do not affect your existing rights — may take effect immediately upon publication. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision.
Your continued use of the bnn5 Platform following the effective date of a Policy update constitutes your acceptance of the revised Policy. If you do not agree with the updated terms, you should cease using the Platform and close your account prior to the effective date of the change.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way bnn5 handles your personal data, please contact us through the following channels:
bnn5 aims to acknowledge all privacy-related enquiries within 48 hours and to resolve them fully within 30 calendar days. For urgent security concerns such as suspected account breaches, live chat is the fastest channel.
For general information about our gaming service terms, please refer to our Terms & Conditions. For information about responsible gaming tools, please visit our Responsible Gaming page.
Now that you understand how we protect your privacy, log in to your account and enjoy Pakistan's most trusted online casino and cricket betting platform. 21+ only. Please gamble responsibly.